July 3rd, 2008
In order to be winners in the new mobile era, businesses will not only need to capture the power of mobility, but also manage the danger. Highlighted below are recent examples of the danger of mobility and how some firms are beginning to manage it:
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Now playing: Bebo Norman - Just To Look At You
Posted in Danger | No Comments »
July 1st, 2008
The Law of Mobility talks about value increasing with mobility. The impact of this law is being felt because the barriers to building mobility in are being obliterated week after week. Here are examples of technology advances enabling this to happen:
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Now playing: Ben Shive - Do You Remember
Posted in Enablers | No Comments »
July 1st, 2008
As the Mobility Era matures, obviously a key question will be “how to make money?”. There are plenty of opinions on the best answer to this question. The below is very inclusive and I provide no editorial functions, so don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out):
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Now playing: Ben Shive - Rise Up
Posted in Business Models | No Comments »
July 1st, 2008
Bonus items:
John Cox asks “How will 3G data services affect the enterprise?”
The Economist Intelligence Unit warns: “Prepare Now for the Tech-savvy Customer of 2013″
Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:
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Now playing: Ben Shive - Out of Tune
Posted in Power | No Comments »
July 1st, 2008
More and more, the world around us reflects the growing assumption of the law of mobility. Here are a few indicators of Mobility’s growing importance in our businesses, our lives, and our society:
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Now playing: Ben Shive - A Name A Name A Name
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June 28th, 2008
The most convenient way that mobility is getting built into products is through the convergence into the cellphone of capabilities that previously existed as standalone products. That way, those products are now with you and available for your use whenever you need them wherever you go.
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Now playing: Alathea - Be My Guide
Posted in Products | No Comments »
June 28th, 2008
As we work to build mobility into every product, service, and process, our greatest inhibitor is the mindset represented by those who defend the tethering of products and processes to specific places. This mindset is fueled by the investments that have been made that establish power in the companies, departments, and individuals that stand in the way of mobilizing our lives and our businesses. These investments are not always in hard assets, but often are investments of time and experience to establish intellectual and relational assets. We should expect our assault on these ways to be defended to the death. Here are recent examples:
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Now playing: Todd Agnew - Shepherd
Posted in Big Bell Dogma | No Comments »
June 28th, 2008
Converging products into a cellphone is one way that mobility is getting built into every product, but it’s not the only way. Every month, I’ll focus on devices that are integrating the power of mobility into products themselves in ways that create new value for the customer. Power up!
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Now playing: Derek Webb & Sandra McCracken - If Not For You
Posted in Beyond the Phone | No Comments »
June 27th, 2008
Today is Bill Gates’ last day as a full-time Microsoft employee. He’ll continue on as Chairman of the board, but it seems like a good day to reflect on the impact that the PC revolution, Internet revolution, and Mobility revolution have had on our everyday lives.
Back in November 1979, Paul Henson, Chairman of United Telecom (the company that would become Sprint) gave a speech to the Midwest Research Institute. The full speech is available here. Reading through Mr. Henson’s description of the work environment at a telecom company in the late 1970s gives us a pretty striking picture of how dramatically our work has been changed by PCs, the Internet, and Mobility.
Here are a few excerpts:
- “You all know, and probably utilize, the time-honored practice of dictation with a secretary typing the letter after it has been drafted a couple of times and you have done some editing.”
- “You may not realize that only 28% of all business calls are completed to the intended person on the first attempt. … We could solve that problem by sending hard copy, instantly, to the desk of somebody you want to communicate with - after you’ve tried your call, of course. If you don’t find your party in or available to talk, hit another button and have the hard copy transmitted. We’re working on it!”
- “One wonders why in the world American business has tolerated this level of productivity in the white collar sector… I suspect it’s probably because some of those of us who call ourselves managers never thought it appropriate for us to learn how to use a typewriter or a cathode ray tube so that we could correct correspondence, speech drafts, and other hard copy material instead of asking secretaries or assistants to do so.”
- “What will emerge is the so-called ‘office of the future.’ … It is going to revolutionize the way we do business, the way we communicate with our branch offices and our other business associates. We will be using a typewriter keyboard or reading information displayed on a cathode ray tube instead of dictating and typing those letters and mailing them out in neat little envelopes, wondering if they ever will be delivered!”
The revolution that Chairman Henson predicted is exactly what has happened over the past thirty years. Today, we can’t imagine dictation or typewriters or even cathode ray tubes in our offices. We can’t imagine “sending hardcopy” at a touch of a button as a futuristic concept that is hard to describe. We can’t imagine a world without voice mail (a capability also enabled by computer technology). And yet, it was reality not too long ago.
Posted in Opinion, Power | No Comments »